Refund Policy

Thank you for shopping at XELARITHO. We value our customers and your satisfaction is our top priority. Should you encounter any issues with our products or services, please review our refund policy outlined below to understand your rights and options.

Eligibility for Refund

Refunds are applicable for the following circumstances:

• Products with manufacturing defects.
• Services not rendered as promised.
• Incorrect item(s) received.

Refund Process

If you believe you are eligible for a refund, please follow these steps:

1. Contact our customer service at [email protected] with your order details.
2. Provide a brief explanation of the issue and attach any relevant documentation or photographs, if applicable.
3. Our team will review your request and respond within 3-5 business days.

Conditions

Refunds are processed under the following conditions:

• Claims must be made within 30 days of purchase.
• The product must be returned in its original packaging.
• Original receipt or proof of purchase is required.

Non-refundable Items

Certain items are exempt from refunds, including:

• Gift cards.
• Downloadable software products.
• Personalized or custom-made items.

Processing Time

Once your return is received and inspected, we will send you an email notification. Refunds, if approved, will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

Contact Us

For further inquiries regarding our refund policy, please contact us at:

XELARITHO Customer Service

Email: [email protected]

Phone: (555) 012-3456

Address: 123 Business Ave, Suite 400, New York, NY 10001